Frequently Asked Questions forALA Keycare Do I need to pay the £10.00 finder reward? No, this will be paid by Keycare who will send the reward directly to the finder of your keys. The money can be paid to charity at their request. How will I get my keys back? Keycare will arrange for your keys to be returned to you – there are a number of options and we’ll look at the best one to suit you. What is the policy excess? There is no excess to pay if you need to make a claim.